Operations Manager- Hospitality
- Field: Hotel & Licensed Trade
- Deadline: 2026-03-30 03:03
- London
Multi-site | Field based | Reporting to Head of Operations
We’re looking for an experienced Operations Manager with a passion for high-quality, food-led hospitality to lead a portfolio of premium retail food locations.
This is a hands-on role for a visible leader who excels exceptional service, beautifully presented food and teams who genuinely care about their guests and their craft.
The Role
* Lead, coach and inspire General Managers across a multi-site locations
* Drive sales, profitability and cost control while protecting quality and brand standards
* Champion outstanding guest experience across food quality, service and presentation
* Embed consistent operating standards through regular planned and unplanned site visits
* Use performance data, audits and feedback to continuously raise standards
* Support new site openings and ensure successful launches
* Own escalated guest complaints, ensuring learning is shared and standards strengthened
* Ensure compliance across food safety, hygiene, health & safety and property standards
About You
* Proven experience in multi-site, food-led hospitality
* Strong understanding of high-volume service environments where quality matters
* An inspiring, hands-on leader who leads from the front
* Commercially astute with strong attention to detail
* Passionate about developing people and building high-performing teams
* Flexible, resilient and comfortable working at pace
Why Join?
* A senior leadership role within a premium, quality-driven food brand
* Real opportunity to influence standards, culture and guest experience
* A business that values craftsmanship, consistency and people development
If you’re driven by hospitality excellence, high standards and developing great teams, we’d love to hear from you
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