Job Detail

Customer Service Administrator

• Field: Office & Secretarial
• Deadline: 2026-01-09 11:01
• Leeds, West Yorkshire

Job Title: Ready Made Products Operations Assistant
Location: Leeds Wellington Place
Start Date: 12th January 2026
Hourly Pay Rate: £14.02
Contract Length: 6 months (with potential extension)
Working Hours: Monday to Friday, 8am-5pm (Full Time)
Hybrid Working: 2 days in-office, 3 days remote
Training: 6 weeks, 100% office based

About this opportunity:

We're excited to offer an opportunity to join the Ready-Made Investments & Ready-Made Pensions Team at Lloyds Banking Group. This role is ideal for someone who's eager to learn, embraces change, and is passionate about delivering excellent customer outcomes.

You'll be working with new systems and processes, and while full training will be provided, we're looking for individuals who are curious, proactive, and ready to challenge existing ways of working to help us improve.

As part of a relatively new team, flexibility is key. You'll support a variety of tasks including back-office processing, workflow management, issue resolution, and customer interactions.

What you'll be doing

Handling inbound customer calls and assisting with account and product enquiries.
Completing telephony, digital, and administrative tasks to support customer needs.
Taking ownership of customer problems and resolving them at first contact.
Recording customer complaints in line with group policy.
Supporting other business areas when needed.
Building relationships across the business to resolve queries and share information.
Accurately recording transactions in accordance with internal procedures.
Promoting and demonstrating Lloyds Banking Group values in all interactions.

Benefits Include:

Weekly pay
30 days annual leave
Flexible benefits (e.g. discounted shopping)
Hybrid working after training
Great location near shops and transport links
First-class training and support
Free eyecare vouchers
Opportunities for growthWhat you'll need

A customer-first mindset with a passion for delivering outstanding service.
Strong communication skills and the ability to simplify complex information.
A proactive approach to personal development and performance improvement.
Flexibility and adaptability to support a range of tasks and business areas.
A collaborative attitude and willingness to contribute to a positive team environment.

Working with Lloyds Banking Group

We're committed to building an inclusive organisation that reflects modern society and celebrates diversity in all its forms. We offer:

Workplace Adjustments for colleagues with disabilities or long-term health conditions.
Disability Confident Scheme (DCS) - guaranteed interviews for applicants with disabilities who meet the minimum criteria.
Inclusive policies including menopause support and our Working with Cancer initiative.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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