Job Detail

Personal Injury Claims Handler

• Field: Accountancy & Bookkeeping
• Deadline: 2026-03-15 09:03
• Norwich, Norfolk

Our successful and growing client is recruiting for another PI Claims Handler to join their Large Loss Claims Department.

You will have the opportunity to manage a challenging caseload of complex and high-value Personal Injury claims, utilising your expertise to conduct thorough investigations into indemnity, liability, and quantum.

As a rapidly growing Insurance organisation, who are market leaders, they are looking for another experienced person who has the ambition to continue to develop their career into handling more of their largest claims, often of millions of pounds in value.

Therefore you will already have experience of handling the higher end of MOJ Portal cases to £100k and be ambitious to continue to develop your knowledge in catastrophic or multi-track claims exceeding £100k.

This is a role that can be performed on a hybrid working basis, between your home and their office.

The main responsibilities of a Personal Injury Handler role include:

Investigate and resolve complex claims to ensure they are properly reserved and settled at optimum cost
Establishing how and why events occurred and the legal liabilities which may arise
Obtain all necessary evidence and relevant documentation
Correspond with all parties to the case quickly and professionally
Obtain medical or expert evidence and wage information where appropriate
Negotiate settlement where appropriate
Instruct and control defence solicitors, through to Trial if necessary.
Ensure that costs are kept to a minimumTo be a successful Personal Injury Claims Handler, you will demonstrate:

Proven experience and success in managing higher end MOJ Portal claims
Strong negotiation skills and the ability to effectively challenge where appropriate
Good understanding of industry procedures, products, and services in the Insurance sector
Desire to learn and develop your Claims Handling career