IT Support Engineer (Infrastructure & Azure)
- Field: IT & Telecoms
- Deadline: 2026-03-06 02:03
- Manchester
My client is seeking a proactive and customer‑focused IT Support Engineer to join their growing digital and IT function. This is an excellent opportunity for someone who enjoys hands‑on technical work, modern cloud technologies, and delivering high‑quality support to users across the organisation.
About the Role
This is a user‑facing, technically varied role that combines day‑to‑day support with Azure and Microsoft 365 administration, end‑user device management, and wider infrastructure responsibilities. You will work closely with colleagues across the business to troubleshoot issues, improve services, and develop a strong understanding of the systems that support daily operations.
You’ll support users both face‑to‑face and remotely (via phone and Microsoft Teams), taking ownership of issues through to resolution. The role is hybrid, with some travel to business sites for technical surveys, installations, and on‑site support.
Key Responsibilities
Provide technical support to users in person, by phone, and via Microsoft Teams
Administer and support Microsoft Azure, Microsoft 365, and end‑user devices
Support and maintain Windows desktop environments
Assist with device deployment using Intune and Autopilot
Troubleshoot and maintain networking infrastructure, including basic router and firewall configuration
Follow ITIL-aligned processes for incident, problem, and change management
Maintain accurate documentation and contribute to service improvements
Carry out on‑site technical surveys, installations, and support when required
Experience & Skills
Experience in a customer‑facing technical support role (in person and remote)
Working knowledge of ITIL principles
Strong communication skills and a customer‑service mindset
At least 2 years’ experience administering Microsoft Azure, including:
Entra ID (Azure AD)
Intune
Autopilot
Multi‑Factor Authentication (MFA)
Solid networking knowledge:
IP addressing & subnetting
Network cable patching
Basic router/firewall configuration
Strong experience supporting Windows desktop environments
Experience supporting Microsoft Office / Microsoft 365
Mobile Device Management (MDM) experience
Desirable Skills
Cyber Essentials certification or hands‑on experience supporting compliance
Microsoft certifications (Azure, Microsoft 365, Endpoint Management)
Experience with telephony setup and administration
Experience with Ubiquiti UniFi networking equipment
Experience supporting Sage Intacct (SaaS finance system)
Experience supporting OneTouch Health (SaaS care management system)
Interested? Please Click Apply Now!
IT Support Engineer (Infrastructure & Azure)
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