Patient Engagement Officer
- Field: Charities
- Deadline: 2026-03-30 04:03
- W4, Turnham Green, Greater London
Location: Chiswick with regular travel
Excellent Salary and Benefits package available
A fantastic opportunity has arisen to work for an organisation that undertake life-saving and life-changing work to individuals that are being given a second chance at life. This role is about being extremely proactive in seeking out opportunities to empathetically engage with groups fundamental to the organisation’s success.
This position is of a sensitive nature and requires the successful candidate to work with groups of communities, charities, volunteers and corporates around managing a portfolio of recruitment events and appeals, providing administrative and logistical support alongside event promotion, as well as delivering training and education to better support their journey.
Day to Day key responsibilities of this role include:
* Build strong relationships and work with patients and their families as a close support.
* To manage fruitful patient engagement, including responding to initial enquiries, speaking empathetically with/meeting patients and their families
* Run training sessions to educate volunteers.
* To take ownership for managing own events and external stakeholder relationships both with individuals and organisations.
* Help to manage the Recruitment team email inbox, responding to enquiries and questions.
* To contribute towards recruitment KPIs and targets, for both online and offline registration activities
* Represent the Recruitment team in internal project/campaign groups to build and manage high quality working relationships with a variety of external stakeholder.
* To contribute towards projects that focus on core target groups for recruitment.
* To work towards recruitment fundraising targets by actively encouraging money donations and/or fundraising alongside events.
Person Specification
* Higher education degree or equivalent demonstrable experience.
* Minimum of 3 years’ work experience in relevant position.
* Experience working with vulnerable people and handling challenging situations sensitively and productively.
* Proven track record in communicating successfully by phone, in person and in writing with people from all walks of life to achieve key organisational objectives.
* Experience of working with diverse audiences
Desirable but not essential:
* Experience in counselling/psychology
* Knowledge of blood cancer and blood disorders (not essential but advantageous)
* Experience of working within the health sector
* Experience in using Salesforce
Skills and abilities
* Full UK driving licence and confident to drive a rental car (ESSENTIAL)
* Excellent IT and admin skills, including use of the Microsoft Office suite and databases.
* Excellent phone and in person communication skills, along with strong written skills.
* Empathetic and sensitive when working with people going through very difficult circumstances and/or grief.
* Excellent organisational and project management/planning skills
* Able to work well under pressure and to meet tight deadlines
* Able to adapt quickly to new and changing situations
* Solution focussed
* Able to deal with challenging situations/conversations
