Job Detail

Emergency Call Handler

• Field: Customer Services
• Deadline: 2026-03-29 02:03
• Manchester

When something goes wrong, you will be the calm voice people rely on. As an Emergency Call Handler, you’ll be at the centre of a brand-new UK operation, responding to urgent situations in real time and helping keep people safe when it matters most. This is high-impact work, done in a fast-moving environment, with the chance to grow alongside a site that’s scaling from the ground up. 

What’s in it for you

Join a newly launched UK contact centre at the very start of its growth journey
£32,000 salary with additional uplifts for night shifts and bank holidays
Genuine progression opportunities as the operation expands
Structured training followed by a move into a 24/7 operation
Modern, people-focused environment where quality and safety come first
What you’ll be getting stuck into as an Emergency Call Handler

Handling urgent inbound calls linked to vehicle safety and emergency situations
Quickly assessing risk and following clear safety and escalation procedures
Reassuring callers and giving clear, confident guidance in stressful moments
Coordinating with internal technical teams and emergency services when required
Accurately logging calls, decisions and outcomes using internal systems
Working to strict compliance standards while maintaining excellent call quality
What you’ll bring to the table as an Emergency Call Handler

Previous telephone-based emergency or urgent call handling experience
Experience working within structured procedures and escalation frameworks
Strong verbal communication skills in high-pressure situations
Confident use of multiple systems and technology at the same time
A valid UK driving licence held for at least one year
Working hours
Training initially runs Monday to Friday, 9am–5pm. From June, the role moves to a 24/7 shift pattern with randomised 8-hour shifts, including nights, weekends and bank holidays. 

If you’re ready to step into a critical role where your decisions genuinely matter, apply now for the Emergency Call Handler position.

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