User Experience Engagement Lead
- Field: Consulting
- Deadline: 2026-03-27 02:03
- Reading, Berkshire
Day Rate: £280 (Umbrella only)
Contract Length: Until 11/09/2026
Security Clearance: SC Cleared or SC Eligible - Active SC strongly preferred
About the Role
We're looking for a highly collaborative and insight‑driven Digital Workplace Experience Manager to champion the colleague technology experience across our Workplace Technology domains - including Endpoint, Productivity, Collaboration, Hardware, and Identity & Access Management (IDAM).
What You'll DoUser Insight & Experience Measurement
Lead surveys, polls, interviews, and feedback loops to understand colleague needs.
Map end‑to‑end user journeys across all Workplace Technology services.
Identify pain points and translate insights into actionable service improvements.
Track user experience trends and provide clear reporting to leadership and product teams.
Engagement & Communication
Design and deliver communication campaigns to support awareness, adoption, and understanding of Workplace Technology services.
Create engaging content for Viva Engage and internal communication channels.
Tailor messaging to different user groups to ensure clarity and accessibility.
Support change and adoption activities for new tools, features, and enhancements.
What You Bring
Experience in Digital Workplace, Employee Experience, UX Research, Service Design, Technology Adoption, or similar.
Strong communication and stakeholder management skills.
Ability to analyse feedback and translate insights into clear, actionable improvements.
Experience running engagement or communication campaigns.
Confidence working across multiple technology domains.
SC Clearance (active or eligible) is essential.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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