Housing Officer
- Field: Charities
- Deadline: 2026-03-27 12:03
- SG2, Shephall, Hertfordshire
Stevenage Hertfordshire l £21.87 per hour | 37.5 hours | Mon–Fri | Temp
Are you passionate about delivering excellent housing services?
Are you looking for a rewarding opportunity within Social Housing?
My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until April 2026, with the potential for an extension.
Vacancy Brief
* Role: Housing Officer
* Contract: Interim until April 2026 (temp to perm opportunity)
* Hours: Full time – 37.5 hours per week
* Location: Stevenage (SG2) Hertfordshire
* Working Pattern: Monday–Friday, 9am–5pm
* Pay Rate: £21.87 PAYE
* Compliance: Standard DBS required
* Travel: Full UK driving license & access to a vehicle required
* Mileage: Paid at 45p per mile (with business insurance)
Key Responsibilities
* Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant.
* Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections.
* Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution.
* Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion.
* Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities.
* Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners.
* Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals.
* Work collaboratively with internal teams and external partners—local authorities, police, fire service, and contractors to ensure positive community outcomes.
* Support voids management by ensuring swift property turnaround and readiness for new tenants.
* Promote customer involvement, gather customer feedback, and support continuous improvement of local services.
* Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery.
Skills & Outcomes of This Role
This role will strengthen your expertise across core housing management functions, including:
* Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management.
* Excellent customer service skills with the ability to engage, listen, solve problem and negotiate.
* Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners.
* Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations.
* Experience working with repairs teams, maintenance operatives and external contractors.
* Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management.
* Ability to analyse patch performance data and contribute to service improvement and community wellbeing.
This role provides an excellent platform for career progression into areas such as:
Housing Management • Supported Housing • ASB Specialist Roles • Income Management • Compliance • Neighbourhood Management • Tenancy Sustainment • Scheme Management • Community Housing Services
Housing Officer – Housing Manager – Supported Housing – Supported Living – Tenancy Management – Income Management – Rent Arrears – ASB Officer – Anti-Social Behaviour – Void Management – Allocations & Lettings – Estate Management – Housing Association – Social Housing – Housing Support – Tenancy Sustainment – Safeguarding – Homelessness – Community Housing – Neighbourhood Officer – Property Management – Repairs & Maintenance – Housing Advice – Asset Management – Housing Coordinator – Local Authority Housing – Customer Service – Vulnerable Adults – Multi-Agency Working – Compliance – Tenure Management – Service Charges – Housing Benefit – Rent Recovery – Hertfordshire – Stevenage
