Job Detail

ServiceNow Platform Owner

• Field: Consulting
• Deadline: 2026-03-06 07:03
• London

Job Title: ServiceNow Platform Owner
Location: London (Hybrid)
Employment Type: Permanent

Overview:

We are working with a growing consultancy that delivers services to multiple companies across its wider group. They are seeking an experienced ServiceNow Platform Owner to take full ownership of the ServiceNow platform, defining and delivering the platform strategy while ensuring it supports business growth across the organisation.

This is a senior role with responsibility for strategy, governance, financial management (P&L), vendor management, and the establishment of a ServiceNow Centre of Excellence (CoE).

Key Responsibilities:

Own and define the end-to-end ServiceNow platform strategy and roadmap

Act as the senior accountable owner for the ServiceNow platform across multiple business units

Establish and lead a ServiceNow Centre of Excellence (CoE), including standards, best practices, and governance

Own the ServiceNow P&L, including budgeting, forecasting, cost optimisation, and value realisation

Manage and govern third-party vendors and implementation partners

Oversee ServiceNow implementations, upgrades, and ongoing platform evolution

Define platform operating model, intake processes, prioritisation, and demand management

Ensure platform stability, scalability, security, and compliance

Engage senior stakeholders across the business to align ServiceNow capabilities with strategic objectives

Measure and report on platform performance, adoption, and ROI

Key Skills & Experience:

Proven experience in a ServiceNow Platform Owner, Product Owner, or Platform Lead role

Strong understanding of ServiceNow architecture, licensing, and commercial models

Experience owning budgets and P&L within a platform or product function

Demonstrated experience building and running a ServiceNow Centre of Excellence

Strong vendor and partner management experience

Experience delivering ServiceNow in a multi-entity or consultancy environment

Excellent stakeholder management skills, including engagement at executive level

Desirable:

ServiceNow certifications (CSA, CIS, or higher-level certifications)

Experience across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)

Background in consulting or managed services environments

ITIL or similar service management qualifications

Why Join:

Opportunity to shape and own a strategic ServiceNow platform

High-visibility role with commercial accountability

Influence platform direction across multiple businesses

Work within a consultancy-style environment with strong growth ambitions