Operations Manager
- Field: Hotel & Licensed Trade
- Deadline: 2025-12-30 12:12
- TW11, Teddington, Greater London
Location: Teddington
Salary: £55,000 FTE (pro-rata £33,000)
Reports to: Managing Director | Team: ~10 (+ temps)
This is an exciting opportunity to join a highly successful, growing, conference and events agency, in an essential operational leadership role as a Operations Manager. You will work directly with the MD and will be the anchor at the centre of the organisation. You will lead a small driven core team of 10 plus occasional temp support to help prepare the company for future growth.
What you’ll do as a Operations Manager:
* Run day-to-day event operations: planning, budgets, suppliers, on-site delivery
* Build/improve processes across CRM, finance ops, workflows, data/MI & compliance
* HR/People ops: recruitment coordination, onboarding, policies, training, payroll liaison, first-line ER
* Procurement: source and negotiate with venues/suppliers; manage contracts, SLAs and cost control
* Track commercials: forecasting, margins, contracts, and risk logs
* Engage senior stakeholders (clients/partners/board) with clear plans, KPIs and post-event reviews
What you’ll bring as a Operations Manager:
* Operations leadership in events/conferences (or similar)
* Proven process build and adoption; calm with senior stakeholders under pressure
* Strong commercial acumen and confidence with data/MI
* Working knowledge of HR admin and procurement best practice
* Comfortable with modern CRMs, project tools and Excel/Sheets
Our values: Integrity • Team • Enthusiasm • Responsibility & Accountability • Communication
Contract: Permanent, 3 days/week (0.6 FTE), with scope to increase as we grow, if wanted
Apply: Send your CV plus a cover letter explaining what has motivated you to apply for this role and what you can bring
