Job Detail

Customer Service Advisor - Charity

• Field: Charities
• Deadline: 2026-01-24 09:01
• London

We're seeking a compassionate Customer Service Advisor to support donors, volunteers, and families for a leading children's charity. This role combines empathy, accuracy, and relationship-building to ensure every supporter feels valued.

Client Details

Our client is a respected children's charity committed to improving the lives of vulnerable young people across the UK. They provide essential services, advocacy, and support to ensure every child has the chance to thrive.

Description

Act as first point of contact for donors, volunteers, and beneficiaries
Respond to enquiries via phone, email, and social media with empathy
Manage donation queries including Gift Aid and regular giving
Maintain accurate supporter records in CRM systems
Collaborate with fundraising and communications teams to enhance engagement
Handle sensitive situations with discretion and signpost to appropriate servicesProfile

A successful Customer Service Advisor should have:

Strong communication and relationship-building skills
Previous experience in customer service in a charity setting
Knowledge of fundraising processes and charity compliance (GDPR, Gift Aid) desirable
Ability to remain calm and compassionate under pressure
Proficient in CRM systems and Microsoft OfficeJob Offer

Competitive hourly pay ranging from £16 to £19.
Predominantly remote working, requiring office attendance twice per month.
Central London location
Temporary position for a minimum of 3 months.
Supportive work environment focused on delivering excellent customer service.If you are enthusiastic about customer service within the Charity space, and looking for a temporary opportunity, we encourage you to apply