Customer Operational Account Manager
- Field: Catering & Hospitality
- Deadline: 2025-12-29 10:12
- Hillingdon, Greater London
Our client is seeking a dynamic Customer Operational Account Manager to lead key customer relationships, drive service excellence, and deliver strong commercial results. Based at Heathrow, you’ll play a pivotal role in maintaining and developing one of the company’s flagship accounts.
What you’ll do:
* Build trusted relationships with key customer stakeholders.
* Oversee daily account performance, service KPIs, and compliance.
* Collaborate across operations, culinary, procurement, and finance.
* Lead customer meetings and continuous improvement initiatives.
* Support pricing, budgeting, and commercial performance.
What you’ll bring:
* Proven experience in account management within aviation, catering, or hospitality.
* Strong stakeholder management and commercial acumen.
* Excellent communication, analytical, and organisational skills.
* Proficiency in Microsoft Office (especially Excel).
* A proactive, hands-on approach with flexibility to travel.
This is a fantastic opportunity to make a tangible impact in a complex, fast-moving operational setting. You will be walking the floor and get to know the customer, as well as working closely with commercial and pricing teams.
Location: Heathrow, with occasional travel to other sites (Manchester, Glasgow, Gatwick)
Contract: Permanent, full-time, 4 - 5 days a week onsite
Package: Competitive salary + benefits
